CUSTOMER & PRIVACY POLICY

 

PRIVACY POLICY

 

This Privacy Policy describes how https://molecule.dk/ (the “Site” or “we”) collects, uses and discloses your personal information when you visit or make a purchase from the Site.

 

Collection of Personal Information:

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “personal information”. Please see the list below for more information about what personal information we collect and why.

 

Device Information:

Purpose of Collection: To load the page accurately for you and to perform analytics on page usage to optimize our site. Source of Collection: Collected automatically when you access our site using cookies, logs, web beacons, tags, or pixels. Disclosure for a business purpose: Shared with our processor, Shopify. Personal Information Collected: Web browser version, IP address, time zone, cookie information, which pages or products you view, search terms, and how you interact with the site.

 

Order Information:

Purpose of Collection: To provide products or services to you to fulfill our contract; to process your payment information; to arrange shipping; to provide you with invoices and/or order confirmations; to communicate with you; to screen our orders for potential risk or fraud; and, when consistent with the preferences you have shared with us, to provide you with information or advertising related to our products or services. Source of Collection: Collected from you. Disclosure for a Business Purpose: Shared with our processor, Shopify. Personal Information Collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

 

Sharing of Personal Information:

We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example: We use Shopify to operate our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy . We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

 

Behavioral Advertising:

As described above, we use your personal information to provide you with targeted advertising or marketing communications that we believe may be of interest to you. For example: We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/ . You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout . We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases by using cookies or other similar technologies (which you can consent to, depending on your location). We use Shopify Audiences to help us show ads on other websites with our advertising partners to shoppers who have made purchases from other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants can make offers that you may be interested in. For more information about how targeted advertising works, visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work . You can opt out of targeted advertising by: Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/ .

 

Use of Personal Information:

We use your personal information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfilling your order, and keeping you informed about new products, services and offers.

 

Legal basis:

Under the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information on the following legal bases: Your consent; The performance of the contract between you and the site; Compliance with our legal obligations; To protect your vital interests; To carry out a task carried out in the public interest; For our legitimate interests which do not override your fundamental rights and freedoms.

 

Storage of informations:

When you place an order through the Site, we will retain your personal information for our records unless and until you ask us to delete that information. For more information about your right to deletion, see the 'Your Rights' section below.

 

Automated decision-making:

If you are a resident of the EØS (European Economic cooperation), you have the right to object to processing based solely on automated decision-making (which includes profiling) where that decision-making has a legal or other significant effect on you. We do not engage in fully automated decision-making that has a legal or other significant effect when using customer data. Our processor, Shopify, uses limited automated decision-making to prevent fraud that does not have a legal or other significant effect on you. Services that include elements of automated decision-making include the following: Temporary blacklisting of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours. Temporary blacklisting of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

 

Sale of Personal Information:

 Our site sells personal information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

 

Your Rights:

 

GDPR

If you are a resident of the EØS, you have the right to access the personal information we hold about you, to port it to a new service, and to request that your personal information be corrected, updated, or deleted. If you wish to exercise these rights, please contact us using the contact information above. Your personal information will initially be processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information about how data transfers comply with the GDPR, please see Shopify's GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR .

CCPA If you are a resident of California, you have the right to access the personal information we hold about you (also known as the 'Right to Know'), to port it to a new service, and to request that your personal information be corrected, updated, or deleted. If you wish to exercise these rights, please contact us using the contact information above. If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

 

Cookies:

A cookie is a small amount of information that is downloaded to your computer or device when you visit our site. We use a variety of cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by allowing the site to remember your actions and preferences (such as login and region selection). This means that you do not have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information about how people use the site, such as whether it is their first visit or whether they are frequent visitors. We use the following cookies to optimize your experience on our site and to deliver our services: Cookies necessary for store functionality Name Function Duration _ab Used for admin access. 2y _secure_session_id Used for navigation through a store. 24h _shopify_country Used for checkout. session _shopify_m Used to manage customer privacy settings. 1y _shopify_tm Used to manage customer privacy settings. 30min _shopify_tw Used to manage customer privacy settings. 2w _storefront_u Used to facilitate updating customer information. 1min _tracking_consent Tracking preferences. 1y c Used for checkout. 1y cart Used for shopping cart. 2w cart_currency Used for shopping cart. 2w cart_sig Used for checkout. 2w cart_ts Used for checkout. 2w cart_ver Used for shopping cart. 2w checkout Used for checkout. 4w checkout_token Used for checkout. 1y dynamic_checkout_shown_on_cart Used for checkout. 30min hide_shopify_pay_for_checkout Used for checkout. session keep_alive Used for buyer location. 2w master_device_id Used for merchant login. 2y previous_step Used for checkout. 1y remember_me Used for checkout. 1y secure_customer_sig Used for customer login. 20y shopify_pay Used for checkout. 1y shopify_pay_redirect Used for checkout. 30 minutes, 3w or 1y depending on value storefront_digest Used for customer login. 2y tracked_start_checkout Used for checkout. 1y checkout_one_experiment Used for checkout. Session

 

Reporting and analytics:

Name Function Duration _landing_page Tracks landing pages. 2w _orig_referrer Tracks landing pages. 2w _s Shopify analytics. 30min _shopify_d Shopify analytics. session _shopify_s Shopify analytics. 30min _shopify_sa_p Shopify analytics related to marketing & referrals. 30min _shopify_sa_t Shopify analytics related to marketing & referrals. 30min _shopify_y Shopify analytics. 1y _y Shopify analytics. 1y _shopify_evids Shopify analytics. session _shopify_ga Shopify and Google Analytics. session

The length of time a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing, and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. You can control and manage cookies in various ways. Please note that removing or blocking cookies may negatively impact your user experience and parts of our website may no longer be fully accessible. Most browsers automatically accept cookies, but you can choose whether to accept cookies through your browser controls, often found in your browser's "Tools" or "Preferences" menu. More information on how to change your browser settings, or how to block, manage or filter cookies, can be found in your browser's help file or through such sites as: www.allaboutcookies.org . In addition, please note that blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the "Behavioral Advertising" section above.

 

Do Not Track:

Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not change our data collection and use practices when we detect such a signal from your browser.

 

Changes:

We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.

  

CONTACT INFORMATIONS 

Molecule Clothing ApS

E-Mail: support@molecule.dk

Telefon: +45 31 15 33 88

Support: Contact us from Monday to Friday : 9:00 - 11:00 ( CET)

Adresse: Nannasgade 28, 2200 København N, Danmark

CVR: 44559307