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How do I return?

If you wish to exchange for a different size, or are not satisfied with your items, you have 30 days to return them to us.

All you have to do is follow these 5 steps:


  1. Scan the QR code found on the accompanying delivery note. You can also follow this link: Create Return Label

  2. Enter Order number + Postal code (must match as written on the order)

  3. Select products for return + fill in the reason as well as action and shipping information.

  4. Press "Finish & get return label". A new tab will then open with a return label which can be printed. Some freight forwarders offer printing when handing in the package to the parcel shop.

  5. Place the goods in the package's original packaging, put the return label on the closed package, and hand in the package to your nearest parcel shop or post office.

When we receive the package in our warehouse, we carry out the requested action, and you either get your goods exchanged or get your money back.

It hardly gets any easier.

FAQ

I have lost my delivery note and have no QR code I can scan.

Should you have lost your delivery note with the QR code, or you cannot get it to work, you can instead follow this link: Create Return Label Here.
Should this not work either, write to us at support@molecule.dk and we will help you!

How long will it take?

We handle exchanges/returns at least once a week, which is why it takes a maximum of one week from when we receive your return package until the action has been carried out.

When will I get my money back if I regret my purchase?

If you regret your purchase and send the goods back to us, you will of course get your money back.

We will refund all payments received from you, including delivery costs (however, this does not apply to extra delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 7 days from the day on which we have received your message that you want to cancel your purchase.

We return the money with the same means of payment that you used for the purchase. We can withhold payment until we have received the item, unless you send us documentation that you have returned it.

If you need more help, please write to us!

EXCHANGE & RETURN

Returns for Purchases from the United Kingdom (Outside the EU)

Return Shipping Costs

Buyer covers return shipping to MOLECULE CLOTHING.
Order Cancellation: When canceling an order, the shipping costs and a handling fee will be 
deducted from the purchase amount. This fee is necessary to cover the expenses of re-importing 
the product into the EU.

Handling Fee

The £20 handling fee is applied to cover expenses related to handling, tax, and 
duty from customs authorities.

Shipping Fee

A fee of £15 will be deducted from the purchase amount. This fee covers the costs 
associated with shipping the product back into the EU. If you decide to choose your own shipping 
method, this will not be charged.

Refund Process

Purchase amount minus deductions is refunded to the buyer's account.

Exchanges

To exchange an item for a different color, model, or size, a new purchase must be 
made, and new shipping costs will apply, unless another agreement is made.

Processing Time

Returns are handled once a week. Refunds are processed within 14 days from 
receipt of the return package. 


Important Advisory

Costly Returns

Returning parcels from outside the EU can incur significant costs due to the need to cover both export and re-import fees. These fees include taxes, duties, and additional handling charges, which can significantly reduce the amount refunded. As a result, the refund amount may be minimal after these deductions.

Pre-Purchase Guidance

Contact us for questions about models or sizes to ensure correct purchases and avoid costly returns.

Cancellation Policy
Full Right of Cancellation

30-Day Return Period

Full right of cancellation/return within 30 days from the day you received your item, unless stated otherwise for special offers.

Multiple Item Orders

For orders with multiple items delivered individually, the 30-day period begins from the receipt of the last item.

Partial Cancellation

Returning Part of an Order

Return one or more items from a single order. Combine multiple orders in one package and pay the £20 import fee only once. All returns must be within the 30-day period, with all order numbers included in the return shipment

Shipped Orders

Once an order has been shipped from Molecule Clothing, it cannot be recalled by the shipping company. If the parcel is unclaimed, refused, or if customs/tax fees are not paid, it will be treated as a returned parcel and the relevant fees will be deducted from your refund. 


Return Process

Return Timeframe

You have 30 days from initiating the return process to send back the item(s).

Shipping Costs

Return shipping costs are the buyer's responsibility.

Liability

You are liable for any damage that occurs during transportation of your return 
shipment.

Refund Timeline

Refunds are processed within 14 days after the returned item is received and 
approved.

Return Shipping Address 


MOLECULE CLOTHING
c/o JAS
Skagerrakvej 7
2150 Nordhavn
Denmark 


Shipping Provider

Recommendation

Use a shipping provider with a track and trace option to ensure your parcel is
received.

Required Documentation

Attach a Note or Invoice.

Include the following information

  • Name
  • Order Number
  • Condition of the returned item 

Additional Instructions for Using Your Own Shipping Provider

If you decide not to use our shipping label and send it with your own shipping provider, please add a note stating the following information: 


  • Name
  • Order Number
  • Condition of the returned item

Note: If returned by your own shipping provider, you will not be charged the shipping fee.

Refund Conditions

Impaired Items

If the item is impaired due to improper usage or mishandling, a portion of the purchase amount will be refunded based on the trade value of the product.

Refund Method

Refunds are made using the same payment method used for the purchase, unless otherwise agreed. 


Withholding Refunds

Return Verification

Refunds may be withheld until the returned item is received or proof of
return is provided.

Summary
  • Cover your own return shipping costs.
  • Expect up to 14 days for refunds once the return is received.
  • Ensure to contact us for size and model advice to avoid costly returns. 


For further details or assistance, please contact us at support@molecule.dk

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