GENERAL TERMS AND CONDITIONS
TERMS AND CONDITIONS
By making a purchase from MOLECULE CLOTHING, you agree to our terms and conditions. The terms are listed as follows on this page, separated into categories.
In order to make a purchase on our website, you must agree to these terms and conditions by ticking the box “I have read and accept the webshop’s Terms and Conditions” when checking out.
The terms include the following:
CVR number: 30035275
Randersgade 46 2 th,
2100 Copenhagen Ø
Phone: +45 3115 3388
MOLECULE CLOTHING accepts payment with the following:
- American Express
- Visa Electron
RESERVATION OF AMOUNTS
If you pay with an international payment card, the amount is reserved immediately.
The money is reserved on your card or account until:
1) we raise the amount when we send the item, or
2) until the money is released by agreement with your card issuer.
We do not charge credit card fees. All payments will only be deducted from your account when your package has been shipped. When issuing a purchase with ViaBill you will receive your package first, after which you will be billed on the 20th of every month. If you miss the monthly due date, a fee of DKK 39 will be added to the balance. If you cancel your purchase, the agreement with ViaBill will also be canceled. ViaBill will finance purchases for a total price of DKK 2,000 or lower. A purchase made over DKK 2,000 will be financed in cooperation with SparXpress.
For more information on ViaBill, visit their website here: https://viabill.com/faq-shoppers/
MOLECULE CLOTHING encrypts all your payment information with the SSL (Secure Socket Layer) protocol. This entails that unauthorized persons cannot read your credit card number or any other sensitive information during the transaction.
MOLECULE CLOTHING also uses “Credicardt secured by Nets” for maximum security against theft and fraud.
DELIVERY TO WORLD WIDE COUNTRIES
MOLECULE CLOTHING delivers with GLS, Postnord and DHL to your home or to a local parcel point store near the recipient.
It is expected that the freight provider will comply with the chosen delivery time, but the delivery deadlines are indicative. If there are errors during delivery or a package is completely missing, MOLECULE CLEARING helps the customer find the package/pick up his order. However, this process may extend the delivery time
TAX, VAT AND CUSTOMS
When shopping within the EU you will not pay any additional tax og custom as Denmark is located in EU. According to EU regulations from 1. of july 2021 we now charge your local country's VAT meaning that you will pay the lowest possible VAT. The standard price is set for danish VAT which is 25%. When you choose your country in the check-out the VAT will be adjusted to your country.
When shopping outside EU you do not pay danish or any EU VAT, meaning the price is 20% cheaper on all prices. The VAT will be deducted in check-out when you choose your country outside the EU. The shipping price is however higher as we will have to pay an administrative fee to send the parcel outside the EU. When the parcel receive your country you will have to pay import customs accordig to your country's regulation. We have no influence to the custom in your home country.
MOLECULE CLOTHING items come with a 2-year warranty according to the Danish Sale of Goods Act.
If your complaint is deemed appropriate and justified, depending on the given situation, you can either get your affected item repaired, exchanged, be granted a refund, or be given a discount for a future purchase.
The Sale of Goods Act does not cover defects, damage, or wear and tear, caused directly or indirectly by improper usage, poor maintenance, violence, or unauthorized intervention. You must make your complaint known within a “reasonable” amount of time after having uncovered a flaw in the product. Your declaration will be considered reasonable if you make your complaint within two months after having discovered the flaw.
If the complaint is appropriate and justified, we will reimburse your (reasonable) shipping costs. The item must always be returned in proper and adequate packaging. Remember to include a receipt for the shipping so we can reimburse your shipping costs.
The returned item must be shipped to:
We only accept packages that are sent directly to the aforementioned address.
When you return the item, please include a detailed description of the issue.
TRADE, WARRANTY, AND ITEM RETURNS
ITEM EXCHANGES FOR PURCHASES FROM INSIDE THE EU
When exchanging an item for another model or size, the buyer covers the return shipping fee to MOLECULE CLOTHING. The order is then canceled and, with shipping cost being deducted, the amount of the purchase is returned to the buyer’s account. The buyer must then make a new purchase and reimburse the shipping cost.
ITEM EXCHANGES FOR PURCHASES FROM OUTSIDE THE EU
When exchanging an item for another model or size, the buyer covers the return shipping fee to MOLECULE CLOTHING. The order is then canceled and, with shipping cost being deducted plus a fee of 25 euro for the charges of the parcel beeing imported to the EU again. , The amount of the purchase is returned to the buyer’s account. The buyer must then make a new purchase and reimburse the shipping cost.
PLEASE BE ADVISED, that returning parcels especially from outside the EU are very costly for you as a customer and you will hardly get any refund because of the high cost of exporting and re-importing the parcel. So PLEASE contact us if you have any questions about model og sizes to ensure that you get the correct size and model first time as return and refund will be costly on your own behalf.
14 days full return/cancellation right is granted to the buyer (unless stated otherwise in conjunction with special offers such as Christmas sales, which have longer return policies).
The cancellation period expires after 14 days, which begin the day you received your purchased item. If you have ordered several different items in one order that are delivered individually, the expiration period begins from the day you receive the last item of your order.
The period infers that you have 14 days from receival of your order to let us know that you wish to return your purchase. You may send an email to email@example.com or use the standard cancellation form which is found in our terms.
It is not possible to cancel the purchase by refusing to receive your item without notifying us through proper channels.
If you have purchased several items from our webshop and wish to return only some of them, you have the option to return one or more items, even when they are under the same order. Please note that you will not be refunded the shipping cost if you make partial cancellation.
After beginning your return process you have 14 days to return the item(s) back to us. You must cover the return shipping costs yourself, and you are liable if any damage occurs during the transportation of your return shipment. Once the item has been received and approved for return, the purchase price of the item will be refunded to your account within a few days.
Return shipping costs are covered by the buyer. For practical details, refer to TRADE, WARRANTY, AND ITEM RETURNS.
Packages are sent to MOLECULE CLOTHING’s warehouse:
As the customer you may choose which shipping provider you use at your own discretion, however be advised that we recommend that you only send parcels with a track and trace option to ensure we get your parcel.
REMEMBER upon exchange to attach a handwritten note or invoice with the following information:
- Order number
- The new ITEM you use to exchange your old item for
The condition of the returned item
If the item you are returning has lost value due to improper usage and/or mishandling, you will only be refunded a portion of the amount that you spent purchasing the item. The partial refund amount depends on the trade value of the product, and in some cases this may result in you only being refunded the shipping cost.
Upon cancellation of your purchase you will be refunded for the amount. If the returned item is impaired, an amount that makes up for the damage will be deducted from your refund.
All payments made in the respective purchase will be refunded deducted delivery costs The refund will be processed within 14 days of the day we have received your request to cancel the order.
We will refund the amount using the same payment method that you used for the purchase, unless agreed upon otherwise. We may withhold the refund process until we have received the returned item, unless you send us proof of documentation that you have returned the item.
PAYMENT WITH CREDIT/DEBIT CARD - DANKORT EXAMPLE
Whether you pay with Dankort, or other approved credit or debit cards, online, by mail, or by a telephone order, or if you take the credit/debit card into physical stores makes no difference. The nature of the transaction remains the same and all such instances are covered by these terms and conditions.
The overall process works as follows: the information from the Dankort (or other credit/debit card) is transferred via the internet whenever a payment is made. The same is true for other channels of payment, whether it be through mail, telephone orders, or from sales made in physical stores.
The information of your Dankort (or other cards) is encrypted with a 128-bit SSL encryption between you and Epay. The information from a Dankort is encrypted in such a way in a browser that supports SSL. The encryption secures your payment process and ensures that no unauthorized party can intercept your information.
Upon receival the Dankort information is forwarded to Nets, where the transaction takes place, withdrawing the amount of your respective purchase order. Payment with Dankort will appear in your bank statement. It is a simple and safe procedure, similar to how regular transactions take place in physical stores with Dankort machines.
If you have any questions about our terms and conditions, please contact us. You can use our contact form CLICK HERE
No amount of personal information stored with MOLECULE CLOTHING will be sold to any third party at any time. All information is safely stored.
The webshop site uses “cookies” to control the contents of the shopping cart. A cookie is simply the term for a file stored on your own PC. It is also possible to request your browser to remember the address information you enter for your next visit on any given webshop. If you ever want to delete this information, this can be done in the browser settings. In Internet Explorer, for example, this is done under the “Tools” menu, in the “Internet Settings” menu item.
During a purchase we ask for your name, address, phone number, and email. These details are used exclusively for processing your order. We record and disclose the personal information that is necessary to deliver the purchased items to you.
The information is transmitted electronically in an unencrypted format and stored for 5 years. The “contract” (purchase agreement) itself is stored with MOLECULE CLOTHING in such a way that lets you log in to your account and view/change your status through the MY ACCOUNT page.
We also register the IP address and location of where you made the purchase. This information is normally not put to any use, however it can be used in the event of an investigation by the authorities. All false purchases are reported to the police!
We also collaborate with a number of companies that store and process data. Companies only process information on our behalf and they may not use it for their own purposes. We only work with data processing companies within the EU or in countries that store your information with adequate protection.
In addition, you have the option to have your email address listed on a mailing list at MOLECULE CLOTHING, which enables you to regularly receive store news and other information from MOLECULE CLOTHING. This service can be subscribed to and unsubscribed from at any time.
The data controller on molecule.dk is MOLECULE CLOTHING.
You have the right to be informed of what information we process about you.
In the event you find that we have inaccurate information about you, you have the right to have it corrected. We may be obligated to delete your personal data if you request it. Your reason for such a request may be because your information is no longer necessary for the purpose of which we needed it. You may also contact us if you believe that your personal data is being processed in violation of the law. You can contact us at: firstname.lastname@example.org
MOLECULE CLOTHING uses Trustpilot and by making a purchase on the webshop you accept to get mails from Trustpilot in which you have the opportunity to rate our shop and your experience.
APPEALS AND COMPLAINTS
If you as a consumer wish to file a complaint or an appeal regarding your purchase, you must do so at email@example.com. If we do not come to a working solution, you may send a complaint to:
If you are a resident in an EU country other than Denmark, you can send the complaint through the EU Commision online portal here - http://ec.europa.eu/odr
(This form is to be filled and returned in the case of the cancellation rights taking place)
I hereby declare that I wish to exercise my right of cancellation in connection with my purchase agreement on the following items/services:
Order date: _______________________________ Date of receival: _______________________________
Customer name: ______________________________________________________________________
Customer address: ___________________________________________________________________
Customer signature: _________________________________________ Date: _________________
(only if the content of the form is communicated on paper)
The terms and conditions were last updated on November 22th, 2021
The terms and conditions were translated to English on November 22th, 2021