TRADE, WARRANTY, AND ITEM RETURNS
ITEM EXCHANGES FOR PURCHASES FROM INSIDE THE EU
When exchanging an item for another model or size, the buyer covers the return shipping fee to MOLECULE CLOTHING. The order is then canceled and, with shipping cost being deducted, the amount of the purchase is returned to the buyer’s account. The buyer must then make a new purchase and reimburse the shipping cost.
ITEM EXCHANGES FOR PURCHASES FROM OUTSIDE THE EU
When exchanging an item for another model or size, the buyer covers the return shipping fee to MOLECULE CLOTHING. The order is then canceled and, with shipping cost being deducted plus a fee of 25 euro for the charges of the parcel beeing imported to the EU again. , The amount of the purchase is returned to the buyer’s account. The buyer must then make a new purchase and reimburse the shipping cost.
PLEASE BE ADVISED, that returning parcels especially from outside the EU are very costly for you as a customer and you will hardly get any refund because of the high cost of exporting and re-importing the parcel. So PLEASE contact us if you have any questions about model og sizes to ensure that you get the correct size and model first time as return and refund will be costly on your own behalf.
14 days full return/cancellation right is granted to the buyer (unless stated otherwise in conjunction with special offers such as Christmas sales, which have longer return policies).
The cancellation period expires after 14 days, which begin the day you received your purchased item. If you have ordered several different items in one order that are delivered individually, the expiration period begins from the day you receive the last item of your order.
The period infers that you have 14 days from receival of your order to let us know that you wish to return your purchase. You may send an email to firstname.lastname@example.org or use the standard cancellation form which is found in our terms.
It is not possible to cancel the purchase by refusing to receive your item without notifying us through proper channels.
If you have purchased several items from our webshop and wish to return only some of them, you have the option to return one or more items, even when they are under the same order. Please note that you will not be refunded the shipping cost if you make partial cancellation.
After beginning your return process you have 14 days to return the item(s) back to us. You must cover the return shipping costs yourself, and you are liable if any damage occurs during the transportation of your return shipment. Once the item has been received and approved for return, the purchase price of the item will be refunded to your account within a few days.
Return shipping costs are covered by the buyer. For practical details, refer to TRADE, WARRANTY, AND ITEM RETURNS.
Packages are sent to MOLECULE CLOTHING’s warehouse:
As the customer you may choose which shipping provider you use at your own discretion, however be advised that we recommend that you only send parcels with a track and trace option to ensure we get your parcel.
REMEMBER upon exchange to attach a handwritten note or invoice with the following information:
- Order number
- The new ITEM you use to exchange your old item for
The condition of the returned item
If the item you are returning has lost value due to improper usage and/or mishandling, you will only be refunded a portion of the amount that you spent purchasing the item. The partial refund amount depends on the trade value of the product, and in some cases this may result in you only being refunded the shipping cost.
Upon cancellation of your purchase you will be refunded for the amount. If the returned item is impaired, an amount that makes up for the damage will be deducted from your refund.
All payments made in the respective purchase will be refunded, including delivery costs. However, this does not apply to additional delivery fees in cases where a delivery method other than the cheapest standard one has been selected for the purchase. The refund will be processed within 14 days of the day we have received your request to cancel the order.
We will refund the amount using the same payment method that you used for the purchase, unless agreed upon otherwise. We may withhold the refund process until we have received the returned item, unless you send us proof of documentation that you have returned the item.